Cancellation & Damages Policy

 

SNOWMOBILING TOURS
(December 15 – April 1 subject to snow conditions)

A Visa or Mastercard number by phone is required to book Tours
Minimum NON REFUNDABLE deposit is $100 plus tax for two people
All other deposits are $25 per person, per tour, plus tax
(doubled for all bookings around Family Day weekend)
Customers may pay by cash, interac, visa or mastercard
(cash and interac preferred)

Please arrive @ 9:00 am for morning runs and 1:00 pm for afternoon runs
A signed Visa or Mastercard slip will be held as security for snowmobile damages
Client is responsible for any damages to the snowmobile during tour
Credit Card Slip is destroyed when machine returns without damage

DAMAGES POLICY
It is the responsibility of the client to drive with
adequate care and caution during the tour, in order
to avoid unnecessary damage to the machines.
Enjoy yourself, but follow directions & drive carefully!
All snowmobiles must come back in the condition they left.


CANCELLATION POLICY

It is the responsibility of the client to book tours in
good faith. The following charges will be applied
to the customers’ credit card, in the event of cancellation.

Rescheduled tours – $50 administration fee per person (plus tax)
Reschedules will be subject to availability and NOT held over to next year
Cancellations for weekend bookings must be rescheduled on a weekday

Last Minute Cancellations – entire tour fee is forfeited
Cancellation with No Show, No Call – entire tour fee is forfeited
Last minute cancellations on weekends and holidays – entire payment is forfeited
(credit card of the client booking the ride will be debited the charges)

**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, NO charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 – 21 days for full refunds.**

 

PUBLIC TRAIL RIDING 

(May 15 – Nov 1 *subject to trail  conditions)

A credit card over the phone is required to book tours
Customers may pay on site by cash, interac, Mastercard or Visa.
Please arrive 30 minutes prior to scheduled ride time for orientation.
All clients must sign a waiver, <18 are signed by parent or guardian
All clients must wear an ASTM certified helmet supplied by the barn
If you have an ASTM certified helmet, you are welcome to bring it.
All clients must wear a hard soled shoe with min 1 cm notched heel
(if you do not have your own, the stable will provide a pair for you)
Long pants, and shirts with a sleeve recommended for rides
Children must be accompanied by at least one parent on a ride
Minimum age for unassisted trail riding is 10 and up
**6 -10 year olds may be led on horseback by a mounted guide
and participation of young children is at the discretion of staff

STABLE POLICY
It is the responsibility of the client to book rides
in good faith, and show up at the required time.
Clients must adhere to all signs on the property,
and follow the direction of staff at all times,
before, during and after riding. The client is
responsible for his/her conduct, and must follow
barn rules as posted and as instructed by staff
and guides. Ride Safe, Ride Smart, and have fun!

Rescheduled tours – $50 administration fee (plus tax) subject to availability
Last Minute Cancellations – entire tour fee is forfeited
Cancel with No Show, No Call – entire tour fee is forfeited
Last minute cancellations on weekends and holidays – entire payment is forfeited
(credit card of the client booking the ride will be debited the charges)

**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, no charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 – 21 days for full refunds.**

 

RIDING LESSONS
(YEAR ROUND)

Lessons are available year round in outdoor rings or our new Dome indoor arena.
Initial lesson for all individuals must be a private lesson, for evaluation purposes.
If purchasing a (discounted) package of lessons, each lesson runs once weekly.
Pay as you go lessons available at the normal rate and used at discretion of customer.
Gift certificates are available – contact the Penny for details on this great gift idea!
If a semi private is desired, but a group is not available, lesson runs at the group rate for 45 min.

*all lessons run rain or shine, check with the barn for lesson times
*Cancellation of package discount lessons, no refund on the missed lesson.

 

DOGSLEDDING PACKAGES
(@December 27 – March 21)

DOGYARD/KENNEL POLICY

It is the responsibility of the client to book rides
in good faith, and show up at the required time.
Clients must adhere to all signs on the property,
and follow the direction of staff at all times,
before, during and after their tour. The client is
responsible for his/her conduct, and must follow
rules as posted and as instructed by staff and guides.
Failure to follow the directions of the guide means
you may have your run cut short for the safety of the
dogs, the guides, and other customers. It is the right of
the guide to determine whether customers are fit to
drive, and may terminate a run if they do not feel
a client is capable of safely performing as a driver.

PLEASE, NO CLIENTS IN THE DOGYARD
WITHOUT THE GUIDE’S PERMISSION
PLEASE LEAVE YOUR DOGS AT HOME!

Have a safe and happy dogsledding adventure.

Customers may pay by cash, interac, Mastercard or Visa card
(cash and interac are the preferred method of payment)
Please arrive one hour prior to your scheduled run and check in at house.
All clients must sign a waiver, clients <18 signed by parent OR guardian
All children must wear a helmet, if you have a suitable one please
bring it along or we will provide you with one at the dogyard
For your comfort, read our page on dressing right for winter
Children must be accompanied by at least one parent
Minimum age to drive a sled, 10 years at discretion of staff
Children 5-10 ride with the guide, in the guide’s basket

OUR TOURS ARE ONE DRIVER PER SLED – NO PASSENGERS, NO EXCEPTIONS

CANCELLATION POLICY
It is the responsibility of the client to book tours in
good faith. The following charges will be applied
to the customers’ credit card, in the event of cancellation.

Rescheduled tours – $50 administration fee (plus tax) subject to availability
Last Minute Cancellations – entire tour fee is forfeited
Cancellation with No Show, No Call – entire tour fee is forfeited
Last minute cancellations on weekends and holidays – entire payment is forfeited
(credit card of the client booking the ride will be debited the charges)

**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, NO charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 – 21 days for full refunds.**

 

GIFT CERTIFICATES
(for all gift certificates)

If a person holding a gift certificate makes a booking and then cancels, our RESCHEDULE Fee of
$50 per person plus tax will be charged to the participant before gift certificate can be redeemed.
Frivolous or repetitive cancellations will result in a gift certificate becoming void & non redeemable.
Weekend cancellations can only be rebooked on a weekday as one weekend spot has been forfeited

Please understand that while we wish to respect the customer, our policies are
very important to the successful running of this business so please be sure before you book.

GENERAL POLICY

Rescheduled tours – $50 administration fee per person (plus tax)
Reschedules will be subject to availability and NOT held over a year
Cancellations for weekend bookings must be rescheduled
on a weekday, as one weekend slot has already been forfeited
Last minute cancellations on holidays – gift certificate is void
SECOND RESCHEDULE – GIFT IS VOID

**In the event that Highland Wilderness Tours cannot
run the tour due to weather conditions, NO charges will
be applied, and any deposits will be returned without penalty.
Please allow 14 – 21 days for full refunds.**

 

HORSE CAMP CANCELLATIONS
(for all HORSE CAMPS)

A Visa or Mastercard by phone can be used to book your camp
The first half is due upon booking, the second half due the first day of camp.
Please see 2nd page of application for a breakdown of payments & payment methods

All parents must sign a waiver and fill out and submit an signed application
All children must wear an ASTM certified helmet (supplied or bring your own)
All children must wear a hard soled shoe with min 1 cm heel – we have some if you do not
Please check camp information page to see what items are needed for camp

This is a small, private camp, and we cannot absorb large cancellations. Therefore please read the following carefully before booking.

• Highland Wilderness Tours reserves the right to dismiss any camper who jeopardizes
(through their actions or behaviour) the welfare of other campers or the ability for
Highland Wilderness Tours to fulfill the itinerary of the camp safely and effectively.
Such campers may be dismissed with no reimbursement of fees at the discretion of the Camp Director .

• For withdrawal before or during camp (and only by order of a physician) there will be no
refunds – the camp director may, at their discretion, offer future considerations depending
on the situation and the amount of cancellation time.

**In the event that Highland Wilderness Tours cannot
run a camp for any reason, NO charges will
be applied, and any deposits will be returned without penalty.
Please allow 60 days for full refunds.**